AIP-183: Cartan’s Proven Track Record & Continued Commitment to Advancing the ApeCoin Ecosystem

Proposal Name: Cartan’s Proven Track Record & Continued Commitment to Advancing the ApeCoin Ecosystem
Proposal Category: Ecosystem Fund Allocation


Cartan Group LLC ("Cartan " or “we”), trusted and invited by the launch contributors, was elected by the community to administer the governance process for Ape Improvement Proposals ("AIPs ”) and the voting process, as outlined in AIP-1 and AIP-2, respectively.

Over the past 8 months, we’ve had the opportunity to serve the community and push forward the DAO’s long-term vision. We have talked to thousands of community members, made new friends, and have had an amazing time collaborating with everyone (more on Cartan’s initial scope of DAO operations and key accomplishments to date in Rationale Section below).

We have worked continuously to match the momentum and keep the workflow moving, which meant taking on additional responsibilities that were not part of the original scope. Ultimately, things needed to be done, so we rolled up our sleeves and delivered, and through operating this way, and listening to the community, we have connected with the nuances of what community members want delivered (more on expansion of scope of DAO operations and key accomplishments to date in Rationale Section below).


My name is Brian Tang and I am one of the co-founders of Cartan. My profiles are provided below:

Cartan is a full-service financial technology management consulting firm that specialises in providing operational and executive governance of foundation companies for crypto industry projects. We provide operational and administration governance services for clients looking to build sophisticated cloud-based communities.

Cartan has experience delivering multi-billion-dollar communities, professionally administering well-managed DAOs, and working with regulators to develop a comprehensive framework for fintech companies looking to operate in a stable, leading offshore jurisdiction. Administering and operating a DAO is a specialised skillset that requires expertise across engineering, finance, social media management, treasury management, governance, marketing, communications, and policy development.


This AIP outlines more accurately the roles, functions, responsibilities and ambitions that have been and will continue to be carried out by Cartan over the next year to better reflect the responsibilities and commitment necessary to administer the DAO properly.

The main goal of the next year is to expand our community of ApeCoin holders and work through a phased approach that realises ongoing improvements for the ApeCoin community.

By offering the most engaged community members jobs with a proper training, reporting structure, accountability, benefits and bonuses, we will expand the community moderation team.

Through the expansion of the community moderation team, we will propose amendments and adjustments to the AIP process for community review and approval that would be intended to work more efficiently and transparently. This includes having all interactions between the analysis team and the author be fully public for all to see. We will also investigate and implement a soft support level within Discourse to verify the community actually wants to see an AIP go to vote to reduce the unnecessary use of community resources and administration of putting something up for vote that the community does not support.

As well, putting together an AIP is a daunting effort for the author or project team. In an effort to help every author answer the question, “how does this grow the APE ecosystem?”, Cartan will deploy an analysis team who will help AIP authors create well-structured business models, with a proper risk identification model and revenue model.

In addition, Cartan will publish quarterly Transparency Reports for the Foundation, which includes but is not limited to details regarding the Foundation’s financial position, cashflows, grants funded and updated budget. The first Transparency Report was published here: Ape Foundation - Transparency Report - 30 Nov 2022


The Foundation is the steward of ApeCoin and the ApeCoin DAO members, and its primary goal is to promote a diverse and self-sustaining ecosystem. The Foundation uses the Ecosystem Fund to meet its objectives and follows an approved governance process to distribute these funds.

While ApeCoin DAO members can make their voices heard through the voting process, the Foundation is ultimately a legal entity that requires a team to carry out its functions. These functions include facilitating decentralised and community-led governance, administering the decisions of the ApeCoin DAO, and being responsible for day-to-day administration, bookkeeping, project management, and other operational tasks that ensure community ideas have the support they need to become a reality.

Initial Scope of DAO Operations

According to the approved AIP-1, Cartan was originally elected to provide the following functions for the community:

  • To provide operational support and project management support for the Foundation;
  • To act as the team of moderators, administrators, and lead in Discourse;
  • To act as the team of reviewers to prepare reports and any other supporting documentation necessary; and
  • Manage Discourse and Snapshot.

Expanded Scope of DAO Operations and Key Accomplishments to Date

Cartan has worked continuously to match the growing momentum of the community and the DAO. As a result, since taking on the role, we have instead provided the following functions for Foundation and the community:

1. Manage the AIP governance process

Cartan is responsible for:

  • Providing operational support and project management support for the Foundation.
  • Acting as the team of moderators, administrators, and lead in Discourse.
  • Acting as the team of reviewers to prepare reports and any other supporting documentation necessary.

Key accomplishments:

  • Set-up Discourse and configured settings, categories, and use to purposely fit the AIP governance process.
  • Built token gating solution in Discourse to ensure discussions are held by and between ApeCoin community members.
  • Set-up Snapshot Space including but not limited to voting strategies, approved authors, and general information.
  • Administered Discourse for over 6200 total users, over 500 active users in the last 30 days, and over 22,000 posts.
  • Administered 181 AIP Ideas and a total of 455 topics in Discourse.
  • Prepared 87 AIP Analysis Reports.
  • Prepared and sent 58 AIP DAR Packages to the Special Council for review (29 AIP Analysis Reports were not sent to Special Council due to withdrawals, no responses from authors, etc.)
  • Posted 41 AIPs up for vote on Snapshot, with 37 AIPs completed as of the time of this AIP Idea and resulting in 26 Accepted AIPs. These are:
  • Administered Snapshot for 5,216 total voters, 27,259 total votes, and over 174,000,000 total voting power.
  • Implemented the adjustment of the Discourse topic auto-close window on topics in the General category from seven (7) days to thirty (30) days from the last post on the topic.
  • Implemented AIP-7 to restructure Discourse, which included setting the requirements, planning the restructuring process, testing the procedures, and implementing the new structure to the production environment.
  • Implemented AIP-21/22 by reviewing proposal requests to build AIP-21/22, selected Horizen Labs to develop the staking platform for the ApeCoin community, and formally executed grant agreement with Horizen Labs.
  • Implemented AIP-121 to update the AIP Draft Template, add the overall cost to Snapshot, and prepare monthly reporting on grant activity.
  • Authored seven (7) AIPs that have gone to Snapshot for vote.
    • Authored AIP-1 to define the structure of the ApeCoin DAO that would be governed by the holders of ApeCoin. AIP-1 was approved by the community. AIP-1 was approved by the community.
    • Authored AIP-2 to define the voting protocol for the DAO outlined in AIP-1. AIP-2 was approved by the community.
    • Authored AIP-3 to define the Foundation’s budget for the first partial year ending 31 December 2022. AIP-3 was approved by the community.
    • Authored AIP-66 to develop an ApeCoin newsletter that is developed and distributed by the community. AIP-66 was approved by the community. Three (3) members were subsequently chosen by the community.
    • Authored AIP-113 to extend the terms in AIP-1 for three (3) months to provide time for the development of a proper and thorough election framework and process. AIP-113 was approved by the community.
    • Authored AIP-137 to outline the process to allow talented, passionate and capable members of the community to surface and ultimately be appointed via governance vote for the Special Council. AIP-137 was approved by the community.
    • Authored AIP-138 to establish an equal and fair election process for the Special Council. AIP-138 was approved by the community.
  • Comparing the seven (7) AIPs submitted by Cartan vs. 30 AIPs submitted by other authors that have been put on Snapshot for vote,
    Description Submitted by Cartan Submitted by other authors
    Total 7 30
    Accepted 7 19
    Accepted Rate 100% 63%
    Average Votes per AIP 942 voters 713 voters
    Average Voting Power per AIP 8.1 million 4.0 million
  • Authored the first Nomination Announcement for the Special Council term beginning January 2023. The first nomination and election cycle then began.
  • Received and reviewed 56 applications, engaged two independent third party KYC providers, and posted 45 nomination profiles on Discourse (2 profiles were later withdrawn at the request of the nominee).
  • Authored four (4) other AIP Ideas to streamline funding of new ecosystem ideas, raise awareness through acts of kindness, and make small adjustments to the AIP governance process to increase transparency to the community.
  • Held 4 Office Hour sessions to discuss with community members the AIP process and answer any questions.
  • Held more than 20 one-on-one discussions with ApeCoin community members to answer any questions regarding the AIP governance process.
  • Participated in at least 5 Twitter Spaces with Council and community members.

2. Administrative reporting and insight

Cartan is responsible for:

  • Acting as primary contact for inbound queries.
  • Preparing weekly/ad-hoc reports and management packages for the Special Council.
  • Managing operations and resource allocations across areas.
  • Understanding regulatory environment and restrictions for the Foundation.

Key accomplishments:

  • Sent 58 AIP DAR Packages to the Special Council. Summarised and answered questions from the Special Council in a timely manner.
  • Held (and continue to hold) regular Special Council meetings; as of this AIP, acted as chairperson for 30 Special Council meetings.
  • Recorded the minutes of the Special Council meetings, and ensured they were approved.
  • Administered 4 grant proposals requests for approval by the Special Council.
  • Requested and received regulatory memorandum for the Foundation from legal counsel and continue to administer the Foundation within the regulatory framework.
  • Communicated with and coordinated between legal counsel on a weekly basis to ensure all actions of the Foundation remain compliant.
  • Protected the domain by securing 547 related domains.
  • Processed over 30 trademark filings across jurisdictions globally.
  • Ensured licences are received, if necessary, and actions of the Foundation are within the scope of the regulatory memorandum.

3. Direct communications strategy

Cartan is responsible for:

  • Managing communication channels, social media, and inbound media inquiries.
  • Developing communication principles.
  • Codifying process and proactive messaging.
  • Aligning fundamental communications between Ape Foundation, Special Council, and all stakeholders.
  • Setting-up media handling protocol such as social media, Do’s and Don’ts, Q&As, and tone of voice.

Key accomplishments:

4. Ecosystem grant funding and activity

Cartan is responsible for:

  • Establishing policies and procedures for disbursing funds to grant recipients.
  • Preparing and executing grant agreement for accepted AIPs.
  • Implementing KPIs and milestones to monitor results for follow-on funding.
  • Collecting KYC and due diligence on grant recipients.
  • Collecting, reviewing, and analysing RFPs for accepted AIPs.

Key accomplishments:

  • Engaged legal counsel to create standard grant agreement templates for accepted AIPs, depending on the type of grant.
  • Executed 20 grant agreements for the AIPs that were accepted by the community.
  • Initiated over 20 grant payments based on payment schedules and milestones to ensure they were properly met and delivered the milestone payments as necessary to recipients.
  • Transferred a total of 96,045 ApeCoin to grant recipients and a further 181,171,580 ApeCoin was reserved in accordance with AIPs approved to date and projects approved by Special Council.
  • Collected KYC information on 22 recipients to execute payments and deliver grants.
  • Built four (4) Dune dashboards that includes stats on the health of the ApeCoin ecosystem, accompanied by weekly updates on Live AIPs over the past three months.
  • Administered the DAO as the number of ApeCoin holders reached 103,113: State of ApeCoin Q3

5. Corporate operations

Cartan is responsible for:

  • Processing invoices, payments, and reimbursements.
  • Bookkeeping and preparation of financial information reports
  • Creating and implementing policies for business operations and approvals.
  • Daily company management such as general corporate administration, operations, and project management.

Key accomplishments:

  • Recorded over 130 transactions by and from Foundation in accordance with best practices.
  • Paid and processed over 128 invoices for the Ape Foundation in a timely manner.
  • Prepared the Transparency Report for the period from the Foundation’s commencement date to 30 November 2022, including the Foundation’s statement of financial position and statement of cash flows prepared using the industry’s best practices, as well as a detailed breakdown of grant projects funded by the Foundation:
  • Set a reporting template for monthly reporting of details regarding grant projects funded by the Foundation in accordance with AIP-121.
  • The financial information included in the transparency report is presented in a straightforward format understandable to users without financial background and detailed commentaries are provided for each line item. This report will be published by the Foundation quarterly.
  • Reconciled Coinbase Prime and Gnosis safe accounts.


Cartan manages a number of engagements, platforms, and applications to operate the Foundation. These include:

  • Manage Discourse enterprise account and act as administrator on Discourse.
  • Manage apecoin.eth ENS domain and act as collaborator and author for the Snapshot Space to post proposal for vote.
  • Administrator of Google workspace for collaboration and productivity.
  • Login to Twitter to publish communications.
  • Administrator at Coinbase Prime to manage the treasury of the Foundation.
  • Hold ApeCoin NFT.
  • Manage Quickbooks for the Foundation.
  • Manage AppDetex account for domain management and brand protection.
  • Engagement of legal counsel to advise on regulatory matters in the Cayman Islands and regulatory matters globally.


Cartan would continue to carry out all the functions under the Expanded Scope of DAO Operations within the Rationale section, specifically:

  1. Manage the AIP governance process
  2. Administrative reporting and insight
  3. Direct communications strategy
  4. Ecosystem grant funding and activity
  5. Corporate operations


If approved, this AIP shall go into effect 1 January 2023 for a time period of 12 months.


The community approved fees for the Initial Scope of DAO Operations were US$150,000 per month.

In order to address the Expanded Scope of DAO Operations, the monthly costs for this AIP is US$250,000 + 20,000 ApeCoin.

The reason for the split cost (between US$ and ApeCoin) is that we know it is important that we fully align with the community and commit to growing the ApeCoin ecosystem, thereby increasing demand, which is beneficial to all.


gm @btang,

Thanks for posting a very-detailed report of The Cartan Group’s work to date.

I’m sure there will be many comments and questions nit-picking each and every line-item from others in the community (hope you’re prepared), I however, only have the following:

  • What happens to the APE Foundation if your follow-up AIP fails?
  • Who can take the place of The Cartan Group - is that even feasible?
  • Why not wait until the Special Council has been elected before presenting this idea?

Appreciate the report, look forward to your thoughtful replies.

SSP :v:t4:


Hi Brian,

I know that Cartan has done a lot of great work thus far - we thank you and the team for it. However, I believe the community will need to more simply understand what the justification is for the effectively >2x increase in monthly cost for this proposal. I understand Cartan indicating it took on additional responsibilities that were not part of the original scope, but it could appear to a reasonable observer that numerous items suggested in the Expanded Scope may fit within the Initial Scope of Operations under ‘providing operational support and project management support for the Foundation’. We will need further elaboration.

Perhaps a chart showing the difference between the Initial Scope and the Expanded Scope would be helpful. Additionally, people in the DAO have asked how many Full-Time Equivalents are presently working on ApeCoin Foundation? Will we expect that number to more than double with if this proposal were to pass?

Also, this is nothing against Cartan, but the Future of ApeCoin DAO is intended to reduce reliance on Cartan, therefore, we need to be thoughtful as a DAO when it comes to expanding the scope of services outside of AIP-1

For example this Direct Communications Strategy sticks out to me as something that can be fully addressed in the near-future within DAO working groups:

  1. Direct communications strategy

Cartan is responsible for:

Managing communication channels, social media, and inbound media inquiries.
Developing communication principles.
Codifying process and proactive messaging.
Aligning fundamental communications between Ape Foundation, Special Council, and all stakeholders.
Setting-up media handling protocol such as social media, Do’s and Don’ts, Q&As, and tone of voice.

I would like for Cartan to succeed, but please note that the voting public has grown to be quite skeptical when it comes to voting since the launch of the DAO. Therefore, I believe these are items that will need to be clearly addressed to help present a stronger AIP for voting.

Thank you,


Also had the question about waiting for special council prior to submitting a proposal that raises a number of questions.

From my simple math, this proposes going from 150K per month to ~450K per month to manage this project. Just started digging through the twitter report, as well as this proposal and I wanted to see if there will be a spaces or other forum to go over some of these questions.


This is the piece that concerns me the most. Consolidating operations under a central entity who was tasked with decentralizing operations is a step backwards for the DAO’s autonomy.


Since the beginning, Cartan Group has taken on the responsibility of educating our forum community. Nearly all of my knowledge on processes & proposals has come from Office Hour meetings. Ive then paid that forward, by sharing w/ others.

In the next 4 days, I have 5 proposal meetings w/ authors. Having access to proper training to help these authors better integrate $APE is something that would be greatly beneficial. Having accountability practices for both this & community moderators is something I agree with too. There is no oversight for what I’m doing. I can say or do anything w/ these proposal authors. I’ve often been offered pay but have declined to accept consulting or preparation fees.

While I still think long-term we can look to do more of these things “in house,” having said that, i believe this increased ask has merit. It will give proper training to community members, a level of accountability & oversight, and ultimately will produce more experts that are “homegrown” here at ApeCoin DAO.


Thank you @ssp1111 for your questions. Happy to answer them.

  • The Ape Foundation is a foundation company incorporated in the Cayman Islands. The company will continue to exist, whether or not any of our or any AIPs pass or fail.
  • We were extremely early in building out this type of business model and remain uniquely positioned in the market as a full service & dedicated DAO administrator. We take the trust placed in our organisation extremely seriously and administer our DAOs with the utmost care and professionalism.
  • As per AIP-113, our terms were also extended along with the Special Council up to 31 Dec 2022. Based on the election timelines, the vote for new Council members would be completed on 28 Dec 2022, which would not allow sufficient time for our AIP to go through the proper governance process. We are no exception to having to get the DAO to vote on our continued service and we very much think it is the most advanced & transparent process in the world.

Thanks for the answers. I had forgot that your agreement ends December 31, 2022.

Good luck.



Thank you @BoredApeG for your questions. Happy to answer and address your questions.

I believe the work we have done and will continue to do go above and beyond simply providing operational and project management support for the Foundation. As chairperson for 30 Council meetings, protecting the Foundation by securing 547 domains and processing over 30 trademark filings, preparing financial statements and publishing quarterly transparency reports, and authoring 11 AIP Ideas & 10 other topics, I believe we are playing a crucial role in the operations of the Foundation.

I would agree that some responsibilities in the section 1. Managing the AIP governance process under the Expanded Scope would be captured under the Initial Scope. This includes administering Discourse, administering Snapshot, preparing AIP Analysis Reports and AIP DAR Packages, and implementing changes to Snapshot & Discourse as per community feedback. Nonetheless, while the Initial Scope does not include running a RFP process or creating and running a nomination and election process, we are committed to supporting the future of the ApeCoin DAO and took those responsibilities on.

We have 10 FTEs working on this project and intend to invest the resources needed to continue growing our services for ApeCoin. I certainly agree that the future of ApeCoin DAO is intended to be distributed, and we are happy to be the trusted, professional DAO administrators to help the ApeCoin DAO achieve that.


Hi @wapow thanks for your questions.

Our terms were extended along with the Special Council as per AIP-113 up to 31 Dec 2022. Based on the election timelines, the vote for new Council members would be completed on 28 Dec 2022, which would not allow sufficient time for our AIP to go through the proper governance process. We are no exception to having to get the DAO to vote on our continued service and we very much think it is the most advanced & transparent process in the world.

The fee proposed is US$250,000 + 20,000 ApeCoin, which at today’s prices, would be about US$330,000. Cartan is a business building a revenue model just like any other company in the world. However, unlike other companies, we need to anticipate resource requirements through the year and transparently propose them to the DAO for approval. We very much think this is the best and most transparent manner forward and would not have it any other way.

We also believe it is important to take some fees in ApeCoin so we can better align with the DAO’s value creation initiatives. Overall, we are optimistic about the future and looking forward to continuing to serve the DAO community members.


Hi @btang ,

Thanks for the response. We understand you are going above and beyond and you should be fairly compensated. However, it is still unclear to me exactly what you define as within the Initial Scope for all the services listed in your original post. I would have thought operational and project management included running a RFP process or creating and running a nomination and election process; those would seem to fit the broad definition of an Administration team? Since they are not, I believe we will need a full understanding of exactly where the lines are drawn for Cartan’s engagement.

It would be helpful if you could please provided us with a table below, which is something one could expect when reviewing an engagement letter to expand the scope of services. This would allow the DAO members to better visualize what they are being asked to assess and approve.

Thank you,

Service Initial Scope Expanded Scope
Admnistering Discourse X
Administering Snapshot X
Preparing AIP Analysis Reports X
Preparing AIP DAR packages X
Running an RFP Process X
Creating and running a nomination and election process X

Hey all,

Appreciate the thoughtful post and outline of everything Cartan has contributed. While the ask is significant, I agree with the principle of providing economic incentives (significant ones where merited) to those who have shown their value and ability to create greater value than what they are receiving within a commercial structure.

Cartan has personally helped me better understand DAO mechanics and has helped me with increasing my involvement and contribution to the DAO.

I agree with @BoredApeG and the sentiment about reducing reliance on Cartan and the need for Cartan to put forth a better roadmap for how they plan to implement decentralization with the goal of them eventually not being needed. I think the key here is for the community to understand that this AIP will not start a slippery slope where Cartan becomes responsible for more and more, receiving more and more funding, and for the DAO to become more and more reliant on them. (From my understanding this is Cartan’s mission anyway so defining a path to further decentralization should not be an issue defining to some degree)

Additionally, a breakdown and allocation of where increased costs are going would be beneficial for transparency. There should be nothing wrong with Caran profiting from their commitment, dedication, and value added to the DAO, but transparency is key.

A lack of economic incentives for core DAO contributors will lead to lower talent quality and lower quality of execution. Because of this, I see financial incentives as imperative for core contributors like Cartan, just important to clearly demonstrate the added value that the DAO is receiving for the additional capital outlay.




My apologies on initial calculation and thank you for starting to provide more communication and info. As a long-term hodler and “new to dao structures” participant I’m learning how to participate. I made a mistake on my initial apecoin price calculation; maybe I was manifesting future higher token value due to increased adoption and usage.

Regardless, I would like to understand the scope of work differences between the original scope which CG received compensation of 150,000 per month vs. the proposed scope of ~ 330,000 per month.

Generally, I am in favor of investing in areas that will generate additional adoption of Apecoin. To date it has been confusing to understand how this work has been progressing. A couple of follow-up questions:

  • Todays transparency report shows the dao investment outflows 5:1 of operating expenses to grants. (493,271 to 96,045). If we just look at Admin Fees the outflow decreases to 217,907. This would be 2x our current grant investments. Does the council have a viewpoint on what the correct ratios and/or future allocations should be? Does the council have a view of where these will normalize in the future? This AIP is advocating for a 2x of current administration fees. This raises a question of having administrative fees that are significantly higher than our current grants (which have direct impact on building the ecosystem)

  • It was mentioned that we have 10 full-time staff working on this project. You mentioned anticipating future resource needs that may arise. Can you share how current individuals are allocated to this project? What will the future staffing, and more importantly the deliverables look like with increased resources?

  • Waiting for additional apecoin council members; Agree that a couple of days will not allow sufficient time to integrate the new members into this decision making process with the end of your contract. Does your current contract allow for an extension under the current scope of work or can that be accomplished through a revised AIP? To me, this community representation is important for a decision of this size. The total size of this 12 month commitment roughly 4 million, and I agree with the views expressed here that we should be working to decentralize more of the DAO operations. I understand this is a business for CG and it should be compensated for its work.

Thank you for the quick response and putting together these materials. I am still reading through the report that was shared this morning. If there are sections that may answer some of these questions, please point me in the right direction.



Possibly multiple Spaces. Cartan’s budget runs out in about 3 weeks and we have elections and staking during that time.

Perhaps an extension at current rate for a month to give the community and the admins the leeway needed to discuss, understand, negotiate and move forward :thinking:?

Not a fan of rushing long-term decisions, but willing to spend the sub-10% insurance premium for the community to do the right thing.



like the thought of a short extension to allow sufficient time for this process. I hate slowing things down, however 3 weeks to make this level of investment with pending community council voting and staking seems like the right approach. Interested in others thoughts/ideas.


First off, thanks for everything that you do! I wish this discussion started earlier. Only while reading the Quarterly Report did I realize that Cartan’s funds would expire at end of December.

I have some questions which I hope you can answer:

  • Will collaboration with the analysis team be a requirement or an optional resource?
  • What does this mean? Did the idea for each grant proposal originate from Cartan or the SC?
  • Did Cartan consider adding a Discord to the scope of communications? I know that we have ApeComms 2.0 coming up soon which will create a Discord, but was any consideration given?

My biggest concern is that the 2x increase in cost may fail snapshot vote. Would Cartan consider sending at least two proposals to snapshot? I listed three possible options below:

A) This proposal
B) A 12-month extension of the original scope at the original monthly cost
C) A 3-month extension so that the 3 new Special Council members can provide feedback before the community votes to a 12 month commitment.


Why administrators are ignoring proposals?

For example this one was submited in July

Another proposal was submited in July as well, and administrators moved it to voting after I made their ignore public.

This is how my converstions with administrators look like

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According to Brian Tang’s AIP, there are 10FTEs in staff who have been working for the ApeCoin DAO. In my opinion, the ApeCoin DAO could have at least 10 Special Council members to serve the community with different task forces, provide more resources, make the administrative group bigger. My vision is to create a more efficient DAO with decentralized control among different management teams.

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Mind blowing - the date was set in stone a long time ago, yet we get this days before it’s due to expire - also would have been better as a downloadable report, with many more details as others have already outlined.

Very concerning - this is an issue, if for example you are ‘ignored’ or ‘slip through the cracks’ what other options are available to raise concern or get reply - we must do better.