AIP-246: Working Group Charter - Marketing & Communications

TL;DR - ApeCoin DAO needs Marketing, PR & Communications. This charter details what an initial infrastructure could/should entail, provides foundational branding support & IP usage guidelines, and creates an environment for the majority of initiatives to spring forth from the community.

Working Group Charter - Marketing and Communications

Proposal Category: Process

Co-Authors: @ssp1111 & @Adz

Abstract

TL;DR - ApeCoin DAO needs professional Marketing, PR & Communications. This charter details what an initial infrastructure could/should entail, provides foundational branding support & IP usage guidelines, and creates an environment for the majority of initiatives to spring forth from the community.

The goal of this proposal is to establish the ApeCoin DAO Marketing and Communications Working Group. The Marketing and Communications Working Group’s mandate is to:

“Create a consistent and compelling brand strategy and identity for the ApeCoin DAO, develop and implement comprehensive marketing and communications strategies, and establish a strong presence through effective global communication efforts in order to onboard more users into the DAO.”

Working Groups enable a sustainable community-led infrastructure that further decentralizes the DAO, creates operational efficiency, and is flexible enough to adapt to any opportunities that may arise. The guidelines for how this Working Group will function are proposed in AIP-239.



Motivation

The ApeCoin DAO is going through an important revamp given the recent efforts to create several dedicated Working Groups. There is a clear need for a more professional and transparent marketing and communications strategy to help amplify the achievements of the DAO and to develop a cohesive brand identity.

Rationale

The Marketing and Communications Working Group will establish best practices in decentralized brand building, making the power of the community fundamental to marketing execution, while maintaining enough consistency to build a strong brand that delivers tangible results.

These results will be in direct service of the vision and goals of the DAO: whether by building awareness among our target audience, attracting the brightest builders and participants, developing an engaged community, and/or leveraging the strength of that community to deliver concrete outcomes.

Key Terms

  • Working Group Charter: A document published to the Discourse category relevant for each Working Group, which outlines a Working Group’s mandate, scope, and reporting requirements.

  • Funding Window: The final 15 days of February and August each calendar year in which Working Group Leads propose Working Group Budget Proposals.

  • SOP: Standard Operating Procedures

Marketing and Communications Working Group Charter

Mandate and Scope:

The Marketing and Communications Working Group’s mandate is to:

Create a consistent and compelling brand strategy and identity for the ApeCoin DAO, develop and implement comprehensive marketing and communications strategies, and establish a strong presence through effective global communication efforts in order to onboard more users into the DAO.

This includes but is not limited to:

  • Brand Strategy: defining and maintaining Brand Position, Brand Identity, Brand Guidelines, and a Library of Assets (Minimal Viable Consistency required to build a brand);
  • Social Media Engagement: building the ApeCoin DAO brand at the global level by managing the primary ApeCoin Twitter account and other social platforms;
  • PR & Media Visibility: building the ApeCoin DAO brand within and beyond traditional Web3 channels through PR and Media Visibility;
  • Website: maintaining the core website and handling inbound email inquiries.
  • Events: leading at global events & partnerships;
  • Community-led Marketing: exciting and empowering decentralized AIPs and ideas that leverage the full creativity of the ApeCoin DAO community. This might include local events, social media activities, speaking opportunities etc;
  • Communications: developing and maintaining effective onboarding and education to support new joiners coming into the DAO and keep members informed and engaged;
  • Discord Engagement: driving community engagement in Discord with onboarding activities, documentation and user guides, and as first line support;
  • Growth & Analytics: underpinning all activity with robust analytics so that we can run rapid experiments, measure, and scale out what’s working;
  • Technology: identifying next generation technologies for use in ApeCoin DAO marketing activities, including Chat GPT, OpenAI, etc.

OKRs to complete before August 2023 Funding Window:

  • Define a detailed Marketing and Communications plan and budget for the 12-month period beyond August 2023.
  • Create SOPs and training flows for Discord Mods / Managers.
  • Create guidelines and SOPs for usage of the ApeCoin DAO Twitter account.
  • Handle inbound email inquiries via the ApeCoin DAO website.
  • Continue integration with approved projects / tooling for onboarding and education.

Working Group Initiatives:

The full mandate and scope are outlined above, but following are some of the Initiatives that will commence in the initial term (click arrow to open up additional details):

1. Brand Strategy & Visual Identity

Defining the brand position and our key messaging is crucial for ensuring that all of our activity builds a brand, instead of a disparate set of impressions.

The brand position and messaging will flow from ApeCoin DAO’s history, values, and mission. We will define our target audiences and a selection of priorities (or “core marketing objectives”). These, in turn, inform channel strategies, focus activities, and will lay the groundwork for future working group initiatives. Together this forms the Brand Strategy.

The Brand Strategy underpins the development of strong Visual Identity and a design system that we can apply to a set of core assets that will empower us and the broader community. The resulting Brand Asset Library would deliver efficiency for the DAO and is likely to include blueprints for things like layouts, merchandise, promotional materials, banners, etc. This would be accessible to anyone in the community that has approval to use the ApeCoin logo.

By doing all of this we enable all members of the community to initiate activities and engage fully in building a brand that is true, compelling to the right audiences, differentiated, and enduring.

This foundational work may require engagement with a Web3 marketing agency.

2. Twitter & Discord guidelines and SOPs

The key tools for brand building in Web3 are community, social, PR, and events. Each of these will be fully explored within the broader Marketing Strategy for ApeCoin DAO. However, in this initial period to August 2023, we will focus on the existing channels of Twitter and Discord.

Twitter is invaluable for broadening awareness, within Web3 and beyond. In this initial phase the Marketing & Communications Working Group would oversee the Twitter handle (@apecoin) and develop a Content Strategy that is sensitive to regulatory / legal constraints.

Within this Content Strategy we would expect to explore:

  • Key themes and engaging content buckets tailored to the strategy and target audience
  • Guidelines on tone of voice and style that link back to the brand personality and position
  • A content calendar that sets out a desired cadence and posting schedule
  • KPIs and metrics to evaluate all of these aspects and iterate continually

Throughout this process we would engage and involve the community.

Discord is a key platform for this collaboration with the community and will remain a key space for engaging with the most actively involved community members. This highly engaged group of people is a key strength for ApeCoin DAO.

In terms of Discord, our key priorities are to maintain responsiveness, to provide opportunities for involvement, to share information and to understand how best to leverage DAO tools to create more opportunities for community involvement in marketing and communications.

Within this we would expect to:

  • Put mechanisms in place to involve more members of the community in Discord moderation
  • Develop SOPs and training that will ensure that these members are empowered and supported
  • Run activities and manage communication to drive and sustain engagement
  • Develop a process for measuring the success of each of these to learn and iterate

Beyond August 2023 we will build on these foundations to scale and expand our focus.

3. Onboarding & Education

As part of our foundational work, we will develop a comprehensive onboarding program and education materials that cover all aspects of the DAO. The program will focus on onboarding new members with the goal of empowering them to actively participate in the community, the DAO’s activities, and the decision-making processes.

The onboarding program and education materials will include relevant training materials, such as user guides, visuals, videos, and tutorials, to help community members navigate and engage. We will work closely with the community to identify areas where additional training or support is needed, and we will develop tailored resources to meet those needs.

Through this initiative, we aim to create a supportive and inclusive environment that enables all members of the community to contribute to the growth and success of ApeCoin DAO.

4. Community-led Marketing Activities

Our community is a key strength and the Marketing & Communications Working Group will make this a core component of the strategy and plans for the period beyond August 2023…

The role of the Marketing & Communications Working Group is to engage and empower the community while delivering tangible results that are aligned to the DAO’s values and goals. We will facilitate exploration and evaluation of different options, support and empower community members in execution, and review performance to optimize the activity itself as well as our overall approach.

We will need to develop an enriched template to support effective evaluation and ensure marketing activity delivers the desired results. In addition to areas within the existing AIPs and the general creative aspect, this template might include elements such as:

  • Targeted Results: a combination of reach, impact, and alignment with DAO priorities and target audience, as well as core mechanisms and tactics to drive the results.
  • Ability to Execute: a review of resources (human and otherwise) that we can draw on, challenges / obstacles to overcome, and any potential legal / regulatory implications.
  • Measurement & Evaluation: clear plans for tracking and measuring performance, at as granular a level as possible, so that we maximize learning.

Including but not limited to:

  • Events: host events of any size that provide an on ramp into the ApeCoin ecosystem;
  • Twitter Spaces: bring ApeCoin DAO members into relevant Twitter spaces, leveraging their audiences to build awareness and onboard people to ApeCoin;
  • Speaking Opportunities: an early Discord discussion to position members of the community as speakers at key events and share media training to support them.

Working Group Reporting Requirements:

  • Monthly progress updates on initiatives.
  • Quarterly reports on brand strategy and identity development, decentralized marketing, Community engagement, and growth analytics.
  • Automated daily, weekly and monthly analytics on ApeCoin DAO’s social media presence, including metrics and engagement levels, will be available once a dashboard has been set up.

Working Group Stewards

All three stewards of the Marketing and Communications Working Group will be elected by the Ape Assembly and our hope is that candidates will have deep professional experience in all aspects of Marketing, PR & Communications in addition to an understanding of Web3 and the ApeCoin DAO. The election process is outlined in AIP-239 in the Working Group Guidelines & Process section.

Budget requested until August 2023 Funding Window:

  • This AIP serves as a general temperature check for incorporating this Working Group. The three elected Stewards will propose an initial budget 1-3 weeks after being onboarded.

–End of Charter–


Steps To Implement

  • Approve the formation of a Marketing and Communications Working Group
  • Hold an election, on same schedule and same procedures as the other WG elections, to elect three Stewards who will oversee this Groups’ operations.
  • Establish a budget and set of guidelines for the Marketing and Communications Working Group to follow.
  • Engage the community to surface new ideas and contributions.
  • Provide regular updates to the DAO community on the group’s operations and decisions.

Timeline

  • 1-3 weeks: Proposal drafting, community feedback, voting.
  • Begins in May/June: Election of three Stewards.
  • 1-3 weeks after Stewards sign onboarding documents: Establishment of budget and guidelines.
  • Within 45 days of the Stewards onboarding: Marketing and Communications Working Group begins operations.

Overall Cost

  • $0
  • This AIP serves as an initial framework to establish this Working Group. The three elected Stewards will propose a budget 1-3 weeks after being onboarded.
8 Likes

Reserved for changelog

Onward

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Thank you for all the excellent work & thought put into this proposal SSP!!

So excited to see the culmination of all these months of hard work and I truly believe we can onboard so many community members to actively participate in the DAO, get the DAO in front of people through various mediums, and capture people’s excitement & imagination :sparkles:

I’m looking forward to the Twitter SOPs & Brand Strategy portions as well- shoutout to @Brazy for the Working Group Structure graphic, it’s a great start to hopefully many more future graphics & visual assets coming from the community!

Overall, we’ve heard from people with many backgrounds & perspectives that ApeCoin DAO is hard to keep up with, and standing up a Marketing & Communications working group is the right direction we need to cultivate more active voters, more AIP authors, and nurture a flourishing ecosystem.

-Halina.eth :cherry_blossom:

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Thanks @Halina.eth and yes indeed, Marketing & Communications is so needed for so many aspects of the DAO and @Adz and I worked all hours across funky time-zones to get this written :nerd_face: – glad to see it being appreciated.

And while this charter does not cover everything, the goal is to architect a solid marketing foundation with some minimal viable brand consistency while leaving plenty of space for our community to be creative and innovative in their contributions and ideas.

Really looking forward to everyone’s active participation on this heavy lift – gonna take a village :laughing:.

Onward
SSP :fist:t4:

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Really enjoyed working on it with you @ssp1111! :love_you_gesture:

Unlocking the full power of this community for global brand building would be an absolute game changer. There’s a chance to do something really special here. :purple_heart:

Can’t wait to continue the discussion and hear what people think!

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Love the work as usual @ssp1111, really looking forward to seeing this (and the Treasury and Metaverse Working Groups as well, of course) getting off the ground.

Question: you’ve identified Twitter and Discord here as channels of focus in terms of expanding communications. To what extent will the “MarComms” Working Group be leveraging Discourse as a communications platform, given the Charter doesn’t give it much mention?

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Hi @CryptoLogically, jumping in quickly as Coachella kicks off today and it may be harder for @ssp1111 to respond. I’m sure he’ll jump in when he can! :slight_smile:

The first answer is that we deliberately kept a clear distinction between this charter and the governance charter. Discourse as a platform primarily sits within the governance charter.

However, you’re absolutely right to call it out as also being a comms channel. That facet of Discourse would sit within the Communications bullet point in this group’s mandate section (as it’s currently written). If you’re looking at the Initiatives section, Twitter and Discord are only an initial focus. Beyond August 2023 that would expand.

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We need this. (Short and sweet.)

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Really appreciate @ssp1111 and @Adz jumping in to create this initial charter.

This is exactly what working groups empower – a place for those with domain-expertise or interest to contribute meaningfully to the future of the DAO. :pray::facepunch:

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What is the working time required for the tasks incumbent on each of the 3 stewards?

35h / week?
15h / week?
10h / week?

For motivated people who have a job, would this allow them to think about positioning themselves or not?

In any case, congratulations for the work accomplished and the structuring to come.

All the groups will be essential but the Communication group will be fundamental in order to shine beyond our community.

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gm gm @dyorjdr, that’s an excellent question.

We didn’t write in the hours because it kinda depends on the individuals, their experience and their network.

Personally, I do think the roles require more of a full-time-y commitment given the importance of structuring this Working Group’s fundamentals the right way, but that’s just me.

Also, keep in mind, the Charter is written to integrate as many community-led ideas, projects, contributions, and initiatives as possible - given our commitment to decentralizing as much of the Marketing & Communications efforts as are feasible, our main goal is to open up opportunities and lanes for the community to get involved.


If it helps, here are a few of my own personal thoughts about the types of Steward roles I think maybe needed:

  • A Project Manager type person with a Marketing Agency background would be a great find
  • Someone with deep experience in managing multiple Social Media handles and campaigns, possibly from a Global Branding perspective, would be too cool
  • An Analytical or Data nerd who’s a master with APIs and dashboards for daily, weekly, monthly reporting would be gold
  • A community engagement lead that could excite and identify DAO members with ideas and proposals that fit well into larger coordinated efforts, with a handle on Marketing, PR, Communications and of course deep in the ApeCoinDAO - :muscle:t4:

It’s tough to tell who’s gonna put their hands up to be a Stewie, especially as it’s only a short-term gig with a heavy workload.


Anyway, apologies I couldn’t give you a number but hopefully you get a sense of the thought process behind the words.

Appreciate your support and look forward to building this thing together -

Onward
SSP :fist:t4:

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This type of breakdown is a helpful one for conceptualizing the actual requirements/specifications of the position. I imagine many people fancy themselves a Steward until they realize the details, so I for one appreciate when the author(s) can put this into words.

There’s a ton of opportunity potentially opening up soon for contributors to lend their expertise in various fields, so it’s never too early to craft one’s game plan accordingly. Thanks for spelling out your thoughts on the role requirements, @ssp1111. I’d encourage the authors of the other Working Groups to provide their own on each unique Working Group, but I’m sure we’ll be seeing more details as we head toward Snapshot.

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Hi @ssp1111,

Your topic will be moving to the AIP Draft phase in less than 24 hours. Are you content with the feedback received or do you wish to extend community discussion for another 7 days?

If we do not hear from you within 48 hours after your topic closes, your topic will be moved straight to the AIP Draft process.

We look forward to hearing from you.

@Lost.Admin

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Hi @CryptoLogically and @dyorjdr,

I appreciate the questions around details, but I want to point out that these proposals are essentially draft charters for each working group, not the final version of the charter.

Once the Stewards are elected they’ll finalize the Charter and request a budget that will include all the details the DAO needs to vote on to fund each Working Group in August. This gives flexibility for additional development of the charters over the coming months and responsibility for execution of those charters to the elected Stewards.

In other words, this is a proposal to get the structure in place in order to elect the Stewards, who will then be responsible for finalizing the charters and presenting them to the DAO for vote. None of the working groups except Governance have any budget until after the August budget window. Hope that helps clarify things bit,

BT

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Much appreciated @badteeth, thanks for the clarification. Good to know, and also never hurts to put forth questions for consideration for the next round of development… I know my brain tends to focus on specific things in specific moments so I try to capture those thoughts when they arise.

Looking forward to this coming week on the live AIP front. Should be an action-packed one.

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Heyo @Lost.Admin – go ahead, send it.

Cheers :fist:t4:

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Thanks to everyone for the comments. LFG :slight_smile: :fist:

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This topic was automatically closed after 7 days. New replies are no longer allowed.

Hi @ssp1111,

Thank you @ssp1111 for your ideas [and the ApeCoin DAO community for the thoughtful discussions]. A moderator will get in touch with the author to draft the AIP in the appropriate template. Once the AIP is drafted and meets all the DAO-approved guidelines, the proposal will be posted on Snapshot for live official voting at: Snapshot

Follow this Topic as further updates will be posted here in the comments. @ssp1111 please see your messages for the next steps.

@Lost.Admin

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